Your Questions Answered

If you have a query, please make sure you have a read the FAQs below as we have tried our best to answer the most common questions from our customers! However, if you still can’t find the answer you are looking for, please feel free to contact us

Ordering

No you don’t, uou can purchase as a “guest” if you prefer. However registering is FREE and enables you to be the first to know about special offers and discounts

You can cancel your order at any time until you receive a “order completed” email, as this means your order has now been dispatched, and you will have to return the item back to us at your own cost if you want a refund.

You will receive a confirmation email once your order has been dispatched. We send all cards via Royal Mail 1st class delivery, so if your order still hasn’t arrived within 5 days of receiving this confirmation, please drop us an email on orders@blackheartdesigns.co.uk – quoting your order number – and we will look into it for you ASAP!

If you can’t find exactly what you are looking for in our store, please drop us an email on designs@blackheartdesigns.co.uk and we will see if we can help you out!

We do currently offer our designs on a wholesale basis to a number of select outlets. Please get in touch for more information!

Payment

We use Paypal to handle all our payments. The PayPal site is highly secure, they use industry-leading technology (such as SSL) to keep your information safe.

Please note – you do NOT need to have a paypal account to use this, and can still pay via your usual debit/credit cards.

Our website is PCI compliant, this means we do not store any payment information, and all the channels we use to process payments (Paypal) are completely secure.

Nice try!!

We do offer new and exciting promotions on a weekly basis though… Make sure you’re the first to know about any exclusive offers by signing up to our newsletter

Unfortunately, not. We only process orders directly through our website so we can ensure all your details are kept safe and are correct.

Delivery

We offer FREE UK delivery on all orders – we use Royal Mail 1st class for all deliveries.

Please refer to the delivery section for our estimated delivery times. As a guide, all domestic orders are dispatched within 24 hours via Royal Mail 1st Class – so you should receive your order within 2-3 working days.

Unfortunately we don’t currently deliver overseas, due to a number of items going missing, and the high postage costs of recorded delivery making it prohibitive.

Yes you can, simply check the “SHIP TO DIFFERENT ADDRESS” box on the checkout page and enter the new address.

Please note, however – all cards are still sent blank and the order will still have the invoice enclosed.

Returns

If you are not completely happy with your order from us, you can simply return the item to us in its original condition within 14 days of receipt for a full “quibble free” refund.

Please note:

It is customer’s responsibility to pay the postage costs for returns. In the unlikely event of the wrong card being sent to you, or if it is faulty or damaged, please email us on mail@blackheartdesigns.co.uk and we will be happy to help!

Ooops, firstly we’re very sorry about that, but occasionally mistakes do happen! Please drop us an email on orders@blackheartdesigns.co.uk and we will arrange to have the correct card sent out for you!

Please email us on mail@blackheartdesigns.co.uk, quoting your order number, and we will give you full instructions on how to return your card.